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Waterproof Clothing

Do I have to impregnate my waterproof and breathable apparel?

Yes, as you optimise the moisture and dirt-repellent properties of your garment by impregnating the outer fabric of your clothing. Moisture simply beads off, which leads to improved breathability as well as feeling more pleasant and comfortable to wear.
Waterproofing at home:
To ensure proper, professional-quality waterproofing, we recommend only using the care products from Jack Wolfskin on our products APPAREL CLEAN & PROOF 60. Apply the impregnating agent to the garment according to the usage instructions. After leaving to dry, the impregnating agent can then be activated with heat by using a tumble dryer or iron (both on the lowest temperature level). The beading effect described above is achieved when drying the garment in a tumble dryer or by ironing it on the outside (without steam) at a low heat. The heat reactivates the impregnating agent.
Please follow the care instructions sewn into the product!
What do I do if my waterproof and breathable apparel is damaged?

A repair which is professional and visually perfect can only be achieved using original materials by our repair department.
Please note that the complaint procedure depends on where you bought the item in question.
If you purchased the article from our online shop, then you can find all the necessary information on how to proceed here.
If you purchased the article from a retailer or in-store, then you should proceed as explained here.
Important: Apparel that is sent to be repaired or returned should always be received freshly washed. Thank you!
How do I wash my waterproof and breathable apparel?

Wash your apparel in the washing machine!
Washing detergent:
It is best to use mild detergents or mild detergents specially formulated for sportswear. It is particularly recommended to use special detergents for outdoor functional clothing, which wash without leaving a residue APPAREL CLEAN & PROOF 300 and APPAREL CLEAN & PROOF 60. This means: it is better to wash often, using a small amount of detergent, than wash rarely and use a lot.
Important: Do not use fabric softener under any circumstances.
Beware! Some liquid detergents contain fabric softeners.
Before washing:
Close all zips and Velcro fastenings, and select the gentle cycle.\Do not use conventional stain removers for stain removal, as this may affect the functionality of the material. You can treat heavily soiled areas (collars, cuffs, pockets) with a soft brush and bile soap before washing. Please also note the care instructions sewn into the product!
How can I remove stubborn stains from my apparel?

Conventional stain removers can affect the functionality of the material. Instead, apply a little undiluted liquid detergent or bile soap directly to the stain before washing.

Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

00800-96537546
00800-WOLFSKIN

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Free hotline: Mon-Sa 08:00-20:00 (CET)

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