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Further Questions

The product I want sold out shortly after the beginning of the new season – why?

Our models are generally only available in limited numbers. If demand for a particular model is unexpectedly high, it may well be that they sell out very quickly.
Our collection comprises a total of more than 800 different products. Each store or authorised retailer puts together a range that consists of a representative selection of these products which is best suited to local demand and available storage capacity. For this reason, it is entirely possible that one retailer will sell out of certain products, while another dealer may still have stock available.
Are the products PFC-free?

Our clothes and all items of equipment are entirely PFC-free.
Our range of clothing as well as all packs and bags have been entirely PFC-free, i.e. manufactured without the use of perfluorocarbons, since the Spring/Summer Collection 2019. Since Spring/Summer 2020 our entire equipment range has been completely PFC-free, including all accessories such as toiletry bags and wallets, as well as all tents.
PFC-free clothing
PFC-free equipment
PFC-free shoes
What is Jack Wolfskin doing to prevent the use of harmful chemicals?

As a responsible brand, we have been committed for years to upholding our own comprehensive list of prohibited chemicals, and only bringing non-toxic products onto the market.
In addition, we became a bluesign® system partner in 2011 in order to limit our use of chemicals right from the manufacturing process of materials.
We are the only outdoor brand to have joined the Zero Discharge of Hazardous Chemicals group and, furthermore, we are implementing a “joint roadmap” together with other companies and industries in order to achieve zero emissions of harmful chemicals by 2020.
What is meant by "Personal Protective Equipment" (PPE) and where can I find more information about it?

PPE is the abbreviation for protective equipment taken along on a trip or worn on the body. These types of products can be found in our collection – for example sunglasses, gloves and also outdoor clothing which provides UV protection. According to a new EU provision, we are obligated as of now to publish a declaration of conformity for personal protective equipment. This essentially means putting the fact that our products comply with EU legislation in writing on our website. This declaration follows an inspection in line with the EC technical release certificate, which examines the product according to the required specifications.
Find everything concerning PPE and relevant downloadable files here.
Which sustainable goals and measures do Jack Wolfskin have during the product design stage?

All materials that Jack Wolfskin uses for their products are selected from an ethical point of view and produced as sustainably as possible.
We show which criteria we use to select these here.
Where do I find the product number or product name and the age of my Jack Wolfskin product?

There is a narrow label bearing a seven-digit product number behind the care label. Directly below the product number, there is a combination of several numbers and letters – the first two figures of this combination are the year of production. This information helps our customer service to process enquiries.
The respective product name of our apparel does not appear on the products. The label which features the article number is usually located at the side seam or in one of the jacket pockets.
On some of our products from the equipment range, there is also a product name directly below the Jack Wolfskin logo.
The size label is located inside the shoe (usually on the inside of the tongue).

Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

00800-96537546
00800-WOLFSKIN

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Free hotline: Mon-Sa 08:00-20:00 (CET)

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