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Backpacks & Bags

Do Jack Wolfskin backpacks have different suspension systems?

Yes. This is because different usages require slightly different specifications. For example, one of the key attributes for alpine packs is good freedom of movement, whereas with our trekking packs, the focus is more on optimised weight distribution. With hiking packs, ventilated comfort is one of the key characteristics.
Find an overview of all our suspension systems here !
How do I adjust my backpack?

The large pack models from Jack Wolfskin are equipped with suspension systems which allow the load to be distributed between shoulders and hips. The core components are a stabilising internal frame and a padded waist belt. Good comfort is dependent on the size and back length of the pack, and on the correct adjustment of the suspension system to suit the individual measurements of the carrier.
The aim is to ease the weight off the shoulders so that the majority of the load rests on the pelvis, and to distribute the load over as large a contact surface as possible.
To guarantee the correct adjustment of your pack, we recommend you visit a JACK WOLFSKIN STORE. The trained staff there are on hand for help and advice and will explain all you need to know.
You will find more information on general settings and features of each suspension system and maintenance under instructions for use for backpacks.
What’s the difference between women’s and men’s backpacks?
All of our women’s pack models have a smaller capacity than the corresponding men’s models, as women usually have a shorter back.In addition, our women’s packs have different attributes, depending on the intended use:
Alpine, tour and cycling packs:
- Shoulder straps have a more acute angle in the neck area
- Shoulder straps have a narrower curvature and are set wider
- Shorter shoulder straps
- Shorter overall length
- Shorter waist belt (if included)
Trekking packs:
- Shoulder straps have a more acute angle in the neck area
- Shoulder straps have a narrower curvature and are set wider
- Shorter and narrower shoulder straps
- SOFTNECK padding extends around the edges of the shoulder straps (more comfort when wearing a sleeveless top or vest)
- Shorter overall length
- Shorter, wider and more steeply angled waist belt wings
Which Jack Wolfskin backpacks and travel bags conform to hand luggage size regulations?

Unfortunately, there is currently no international standard for hand luggage size and weight. It is best to contact your airline to determine which regulations apply to your flights and then check to see whether your Jack Wolfskin pack or bag complies with these regulations.
Where do I find the product number or product name and the age of my Jack Wolfskin product?

There is a narrow label bearing a seven-digit product number behind the care label. Directly below the product number, there is a combination of several numbers and letters – the first two figures of this combination are the year of production. This information helps our customer service to process enquiries.
The respective product name of our apparel does not appear on the products. The label which features the article number is usually located at the side seam or in one of the jacket pockets.
On some of our products from the equipment range, there is also a product name directly below the Jack Wolfskin logo.
The size label is located inside the shoe (usually on the inside of the tongue).
What is a hydration system?

A hydration system usually consists of a plastic bladder for the liquid and a drinking tube with a mouthpiece. The bladder is stored in the backpack, whilst the tube is attached to the shoulder strap. The system makes it easier to “combat thirst before it occurs”, as it enables you to maintain a continuous supply of liquid refreshment even during sporting activities.
All of our alpine, hiking, trekking and bike packs are designed to accommodate a hydration system: there is space for the bladder in the inside pocket and the drinking tube runs out through the tube duct and is attached to the shoulder strap with an elastic strap.

Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

00800-96537546
00800-WOLFSKIN

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Free hotline: Mon-Sa 08:00-20:00 (CET)

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