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Footwear

What should I consider when purchasing footwear?

The most important thing of all is that the shoes fit! Taking time to try them on in the shop is therefore particularly important in order to get an idea of whether they are the right fit or not. If they are too tight, the shoes will leave you with pressure points, whereas if your feet have too much space inside the shoe, you may get blisters.
Generally speaking: the foot must fit firmly in the shoe (especially on the heel) but not tightly. The toes should not touch the front of the shoe, even when you are walking downhill. Furthermore, they should not be compressed either by the sides or by the top of the shoe. You should be able to wiggle your toes freely.
Another important consideration is the activities for which the shoes are going to be used. If you will be primarily hiking on paved, flat terrain, you probably won’t need extremely rigid and comparatively heavy mountain boots. By the same token, it is tiring and dangerous to hike on alpine terrain in a shoe that is too light or flexible. Experienced and fit hikers with strong feet can use a lighter and more flexible shoe than beginners, whose feet require more support and rigidity.
We recommend that you try on shoes in the late afternoon, as this is the time that the feet are more swollen (when compared with the early morning when you first get up). This provides a more realistic resemblance to walking conditions.
Do all Jack Wolfskin shoes feature the same fit?

No. The lasts determine the fit of the shoe and we also offer various emphases for different areas of use (alpine, trekking, hiking, etc.).
Should the shoe feature a closer fit for trail running (Active Trail), or is it a hiking shoe where the foot needs more space?
Such basic features are determined during the construction of the last.
Lasts for women’s shoes are also generally slimmer than those that are used for men’s shoes. Our shoes for children and young people are available in two different fits: regular and slim.
Are the shoes available in larger sizes?

Yes. Our standard shoes for women are available up to size 43 (UK 9).
Men's shoes are available up to size 48 (UK 13). The most popular models for men even go up to size 50 (UK 15).
Where do I find the product number or product name and the age of my Jack Wolfskin product?

There is a narrow label bearing a seven-digit product number behind the care label. Directly below the product number, there is a combination of several numbers and letters – the first two figures of this combination are the year of production. This information helps our customer service to process enquiries.
The respective product name of our apparel does not appear on the products. The label which features the article number is usually located at the side seam or in one of the jacket pockets.
On some of our products from the equipment range, there is also a product name directly below the Jack Wolfskin logo.
The size label is located inside the shoe (usually on the inside of the tongue).
Do Jack Wolfskin’s shoes contain chromium VI?

No. Neither our shoes made from synthetic materials nor our leather shoes contain chromium VI. For our leather shoes, we use standard tanned leather. Chromium is used in the normal standard tanning process, but this is then washed out again in a complex rinsing process. By law, no more chromium VI may be detected in the leather after this point. As such, the level must not exceed 3 ppm (parts per million) for leather.
How should I dry my shoes when I am on the road?

Perspiration is a big problem with you are on a long hike. A leather lining is able to absorb large quantities of moisture, only releasing it gradually. Modern synthetic fibres and sole linings wick moisture away from the feet. As such, all footwear, whether it is lined with leather or synthetic fibres, must be well-aired every night so that any moisture can evaporate. Open up the shoe widely, remove the insole and allow to ventilate seperately.
The shoe should be well impregnated to protect as wet and moisture from the outside. Shoes without a weatherproof membrane can also get completely soaked from time to time. In such cases, the tried-and-tested method of stuffing the shoes with scrunched-up newspaper can work wonders.
Do not dry shoes by a campfire or stove flame because the heat may affect the material. It is important to re-impregate the shoes as soon as they are completely dry.